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PRIVACY POLICY

Your privacy is important to FlyKly. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.


COLLECTION AND USE OF PERSONAL INFORMATION

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with FlyKly. FlyKly and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.

Here are some examples of the types of personal information FlyKly may collect and how we may use it.

What personal information we collect

  • When you create an Account on FlyKly website, register your products, apply for commercial credit, purchase a product, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
  • When you share your content with family and friends using FlyKly products, send gift certificates and products, or invite others to join you on FlyKly forums, FlyKly may collect the information you provide about those people such as name, mailing address, email address, and phone number.
  • In the U.S., we may ask for your Social Security number (SSN) but only in limited circumstances such as when determining whether to extend commercial credit.

How we use your personal information

  • The personal information we collect allows us to keep you posted on FlyKly's latest product announcements, product updates, and upcoming events. It also helps us to improve our services, content, and advertising. If you don't want to be on our mailing list, you can opt out anytime by updating your preference at the My Account section of FlyKly website.
  • We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with FlyKly, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve FlyKly's products, services, and customer communications.
  • If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.


COLLECTION AND USE OF NON-PERSONAL INFORMATION

We also collect non-personal information - data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as occupation, language, zip code, area code, location, and the time zone where a FlyKly product is used so that we can better understand customer behavior and improve our products, services, and advertising.
  • We also may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.


COOKIES AND OTHER TECHNOLOGIES

FlyKly's website, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

FlyKly and its partners use cookies and other technologies in mobile advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. If you do not want to receive ads with this level of relevance on your mobile device, you can opt out by accessing the following link on your device http://www.flykly.com/electric-bike/contact. If you opt out, you will continue to receive the same number of mobile ads, but they may be less relevant because they will not be based on your interests. You may still see ads related to the content on a web page or in an application or based on other non-personal information. This opt-out applies only to FlyKly advertising services and does not affect interest-based advertising from other advertising networks.

FlyKly and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with FlyKly more convenient and personal. If you want to disable cookies, check with your browser provider to find out how to disable cookies. Please note that certain features of the FlyKly website will not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. FlyKly may use this information in our marketing and advertising services.

In some of our email messages, we use a "click-through URL" linked to content on the FlyKly website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.


DISCLOSURE TO THIRD PARTIES

At times FlyKly may make certain personal information available to strategic partners that work with FlyKly to provide products and services, or that help FlyKly market to customers. Personal information will only be shared by FlyKly to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.


SERVICE PROVIDERS

FlyKly shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever FlyKly operates.


OTHERS

It may be necessary - by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence - for FlyKly to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.


PROTECTION OF PERSONAL INFORMATION

FlyKly takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

FlyKly online services such as the FlyKly Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it's transmitted over the Internet.

When you use some FlyKly products or services, or post on a FlyKly forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.


INTEGRITY AND RETENTION OF PERSONAL INFORMATION

FlyKly makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


ACCESS TO PERSONAL INFORMATION

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at https://www.flykly.com/customer/account/login/. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if FlyKly is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made via contact form.


CHILDREN

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.


THIRD-PARTY SITES AND SERVICES

FlyKly websites, products, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.


INTERNATIONAL USERS

Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. FlyKly abides by the "safe harbor" framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program.


OUR COMPANYWIDE COMMITMENT TO YOUR PRIVACY

To make sure your personal information is secure, we communicate our privacy and security guidelines to FlyKly employees and strictly enforce privacy safeguards within the company.


FLYKLY'S UNSOLICITED IDEA SUBMISSION POLICY

FlyKly or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works ("submissions") in any form to FlyKly or any of its employees. The sole purpose of this policy is to avoid potential misunderstandings or disputes when FlyKly's products or marketing strategies might seem similar to ideas submitted to FlyKly. If, despite our request that you not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your submissions.


TERMS OF IDEA SUBMISSION

You agree that: (1) your submissions and their contents will automatically become the property of FlyKly, without any compensation to you; (2) FlyKly may use or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for FlyKly to review the submission; and (4) there is no obligation to keep any submissions confidential.


PRODUCT FEEDBACK

FlyKly does, however, welcome your feedback regarding many areas of FlyKly's existing business. If you want to send us your feedback, and we hope you do, we simply request that you send it to us using the form found at http://www.flykly.com/electric-bike/contact, or you can choose from the many other listed areas for your feedback. Please provide only specific feedback on FlyKly's existing products or marketing strategies; do not include any ideas that FlyKly's policy will not permit it to accept or consider. It's just one more way that FlyKly can learn how to best satisfy your needs.


FEEDBACK AND INFORMATION

Any feedback you provide at this site shall be deemed to be non-confidential. FlyKly shall be free to use such information on an unrestricted basis.


FLYKLY ONLINE AND RETAIL SALES POLICY

Thanks for shopping at FlyKly. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products, whether you're at the FlyKly Online Store, in a FlyKly Retail Store, or on the phone with the FlyKly Contact Center. (To make it visually easier on both of us, we'll refer to these entities as the "FlyKly Store" in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at a FlyKly Store. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at a FlyKly Store, you agree to the terms set forth below along with FlyKly's Privacy Policy and Terms.


RETURN POLICY

Your satisfaction with FlyKly products and service is our top priority. We are happy to accept returns and provide full refunds or exchanges. All returned items must be returned in re-sellable condition within 15 business days of receiving them. We do not refund shipping charges. Note that some items are sold with promotional free or discounted shipping. You will be responsible for all original delivery and return shipping fees incurred to transport your returned product.


HOW TO RETURN

Your return must be requested by phone at 1 888 777 9095, or email info@flykly.com.

You pay delivery and return shipping costs. We can schedule a UPS pickup at your request.


REFUNDS AND EXCHANGES

Refunds will be issued and exchanged items will be dispatched in 48 hours after the returned goods have been received and undergone a quality control check.


FLYKLY AUTHORIZED RESELLER RETURN AND REFUND POLICY

Authorized resellers have established their own return and refund policies. When you purchase FlyKly products from our authorized resellers, you must carefully follow their sales and return policies. If the FlyKly Authorized reseller won't accept the FlyKly product return, FlyKly will accept the product return under the following circumstances:

  • You contact FlyKly to request the FlyKly product return within 14 days of the purchase.
  • You purchased the FlyKly product from a FlyKly authorized reseller.
  • The reseller refused to accept the FlyKly product return.
  • The proof of purchase includes the reseller name and address, product and version purchased, purchase date, and purchase price.
  • The customer name on the receipt must match the name on the return.

Note: FlyKly recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to FlyKly or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.


PRICING AND PRICE REDUCTIONS/CORRECTIONS

With regards to pricing, FlyKly reserves the right to change prices for products displayed at/on the FlyKly Store at any time, and to correct pricing errors that may inadvertently occur.

Should FlyKly reduce its price on any FlyKly-branded product within 14 calendar days from the date you receive your product, feel free to visit a FlyKly Retail Store or contact the FlyKly Contact Center at 1-888-777-9095 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact FlyKly within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events (such as Black Friday, and Cyber Monday).


ORDER ACCEPTANCE/CONFIRMATION FOR ONLINE AND CALL CENTER PURCHASES

Once we receive your order, we'll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify FlyKly's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The FlyKly Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If FlyKly cancels an order after you have already been billed, FlyKly will refund the billed amount.


SHIPPING & DELIVERY

FlyKly products are shipped in 24h of order received. FlyKly products are delivered in 4-5 business days. Since the actual delivery of your order can be impacted by many events beyond FlyKly's control once it leaves our facilities, FlyKly cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.


PRIVACY QUESTIONS

If you have any questions or concerns about FlyKly's Privacy Policy or data processing, please contact us. FlyKly may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. FlyKly, LLC, 447 Broadway, 2nd Floor, New York, NY 10013


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